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Privacy Policy

Last updated: Saturday 11th October 2025 at 13:30pm

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1. Introduction & Scope

At P. Lanes Gardening Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit our website, interact with us (online or offline), or engage our gardening services.

This policy applies to all users of our website and clients in the UK (and beyond, where applicable). You should also read this in conjunction with any other relevant notices or policies (for example, Wix’s privacy policies, or third-party apps you use).

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2. What Information We Collect

We may collect Personal Data and Non-Personal / Technical Data:

Personal Data may include (but is not limited to):

  • Name

  • Email address

  • Postal address

  • Telephone number

  • Other contact details you provide (for instance, in forms or messages)

  • Payment / billing details (when you pay for services)

Non-Personal / Technical Data may include:

  • IP address

  • Browser type and version

  • Operating system

  • Pages you visit, how long you stay, referral URLs

  • Device identifiers

  • Cookie and tracking data

  • Log files, session data

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3. How We Collect Information

We collect data through various means, such as:

  • When you fill in contact forms or request a quote

  • When you book services or make payments

  • When you communicate with us (email, phone, messages)

  • Automatically via cookies, analytics tools, server logs

  • Through third-party services we integrate (e.g. Google Analytics, Wix apps, etc.)

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4. Why We Use / Process Your Information

We use your information for the following purposes:

  1. To provide and manage our gardening services - e.g. to contact you, schedule jobs, process payments, send invoices, deliver services.

  2. To communicate with you - e.g. service updates, confirmations, reminders.

  3. To improve our website and services - e.g. through analytics, usage data, feedback.

  4. Marketing / Promotional Purposes (if you have opted in) - e.g. newsletters, offers.

  5. Compliance, legal or safety reasons - e.g. to comply with legal obligations, dispute resolution, enforcing our rights.

  6. Security and fraud prevention - detecting misuse, abuse, or unauthorized access.

We will only collect and process data to the minimum extent necessary for these purposes.

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5. How We Store, Share & Disclose Your Information

  • Storage / Security: Your data is stored on secure servers (through Wix’s infrastructure). Wix provides the platform and hosting, and we rely on their security measures (e.g. firewalls, encryption). Wix Support

  • Third-party services & integrations: We may share or connect data with third parties such as payment processors, analytics providers (e.g. Google Analytics), email marketing services, CRM tools, etc.

  • Legal / safety disclosures: We may disclose data if required by law, to enforce our policies, or protect legal rights or safety.

  • Aggregated/anonymised data: We may use or share non-identifiable, aggregated data for statistical or business insights.

We do not (and will not) sell your personal data to third parties for their marketing purposes without explicit consent.

 

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools (web beacons, pixels, etc.). These help us:

  • Recognize you when you return

  • Understand which pages/features are most used

  • Improve site performance

  • Run analytics (e.g. via Google Analytics)

Third-party apps or services (e.g. Wix apps) may also use cookies or tracking tools; their practices may differ, and we encourage you to review their policies. Wix Support

You may control or disable cookies via your browser settings (but note this may degrade user experience). You may also reject certain non-essential cookies via a cookie banner or consent management tool.

 

7. Your Rights & How to Control Your Data

You have the right to:

  • Access the personal data we hold about you

  • Correct or update your data

  • Delete (erase) or request the removal of your data

  • Restrict or object to processing

  • Data portability (in certain cases)

  • Withdraw consent at any time (where processing is based on consent)

If you wish to exercise these rights, please contact us (see below). We will respond in accordance with applicable laws (for example, within one month under GDPR, unless extension is allowed).

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8. How You Can Withdraw Consent

If you previously gave consent (e.g. for marketing emails), you can withdraw it at any time by:

  • Clicking “unsubscribe” in any marketing email

  • Contacting us directly by phone, email, or post

  • Adjusting settings in your account/profile (if applicable)

Withdrawal of consent will not affect the lawfulness of processing before the withdrawal.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

  • Publish the updated version on our website

  • Update the “Last updated” date

  • In case of material changes, we may notify you directly (e.g. via email)

Please check this policy periodically to see any updates.

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10. Contact & Questions

If you have any questions, concerns or want to exercise your rights, please contact us:

P. Lanes Gardening Services

You also have the right to lodge a complaint with your local supervisory authority (e.g. the UK Information Commissioner’s Office in the UK).

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